Kidney Helpline
Our Kidney Helpline provides free support and information for anyone who has questions or concerns about their kidney health or kidney disease diagnosis. In a medical emergency please call triple zero (000).
Get in touch
Operating hours: 9am-5pm (Australian Eastern Standard Time), Monday-Friday. Closed for public holidays.
Voicemail service available after hours or if the line is busy, simply leave a message at the prompt and we will respond within 2 business days.
Please note, we are only able to return calls within Australia. For international queries, please send us an email.
Free call Book an appointmentHow we can help
No matter what stage you are at as a person living with kidney disease our trained Kidney Helpline health professionals are here to help.
Anyone can call the Kidney Helpline including families, carers, students, healthcare professionals and researchers. We can assist you with accessing information and support regarding the following:
- Queries regarding kidney disease diagnosis
- Understanding the risk factors for kidney disease
- How to live well with kidney disease
- Managing your diet, nutrition and physical wellbeing
- Connecting to peer support
- Transplant and organ donation
- Travel and holiday dialysis
- Getting involved as a volunteer, participating in fundraising or events
- Using our programs and services
Please note: The Kidney Helpline is a confidential service that provides general kidney health information, free resources and aims to connect you to a range of support services. Please note we are not able to provide individual counselling or crisis support. For legal reasons, we do not provide medical advice or the interpretation of any test results (e.g. pathology and bloods, medical images or scans) and we recommend that you consult with your treating doctor.
Testimonials
Meet our helpline team
Amanda
Amanda is a highly skilled registered nurse with over 30 years of experience in Diabetes education and Midwifery. She is dedicated to providing evidence-based information to individuals, empowering them to make positive changes to improve their wellbeing. Amanda is known for her empathetic, supportive, kind and sensitive approach to patient care, making her a trusted and valued member of the healthcare community.
External Resources
Information and resources
My Kidneys My Health
Download your free copy of My Kidneys My Health handbook. Also available in a free phone App.
Connect to someone with lived experience
Discover the benefits of chatting to someone who has lived experience of kidney disease, either through their own diagnosis or caring for someone they love. Find out the different options for how you can connect and get valuable support.
Diet and Nutrition
To achieve good kidney health, it's important to follow a healthy diet and maintain a healthy weight. This means eating a good variety of nutritious foods and watching your serving size.
